Refund policy

Returns & Exchanges

We do not offer refunds on purchases.

Unworn jewelry may be returned for store credit or exchanged within 14 days of receipt.

All shipping costs associated with exchanges—including mandatory tracking and insurance—are the responsibility of the customer.

If you have any questions regarding returns, store credit, or exchanges, please contact us at bianca@shopheili.com.

---

Damages & Repairs

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

We're always happy to assist with repairs. Pieces that arrive with a manufacturing defect or damage are, of course, covered by us.

Repairs resulting from normal wear while being worn—including breakage, stretching, or general wear and tear—are not covered under warranty, but we're happy to facilitate repairs at cost.

For all repair shipments, customers are responsible for shipping charges, including mandatory tracking and insurance.